CLE Local Agent – Privacy Policy & Terms of Service

Effective Date: 12/19/2025

CLE Local Agent (“CLE Local Agent,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This page explains how we collect, use, and protect information, and sets forth the terms governing our Local Agent in Charge services.

1. Information We Collect

We may collect personal, business, and property-related information including, but not limited to:

• Name
• Phone number
• Email address
• Property address(es)
• Ownership or management information
• Compliance, notice, and administrative records
• Communications related to City notices or deadlines
• Any other information you voluntarily provide

2. How We Use Your Information

We use collected information to:

• Provide Local Agent in Charge (LAIC) services
• Receive and relay City of Cleveland notices, citations, or communications
• Communicate deadlines, requirements, and administrative updates
• Coordinate inspections, postings, and compliance-related actions
• Provide customer service and administrative support
• Maintain required records related to Local Agent services

3. SMS / Text Messaging Consent

By providing your phone number to CLE Local Agent, you consent to receive text messages related to our services, including notices, deadlines, reminders, and administrative communications.

• Message frequency may vary
• Message and data rates may apply
• You may opt out at any time by replying STOP
• Reply HELP for assistance

Consent to receive text messages is not a condition of purchasing services.

4. Data Sharing

CLE Local Agent does not sell personal information.

We may share information only with trusted service providers (such as phone, document, or scheduling platforms) solely as necessary to operate our business and perform Local Agent services.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access or disclosure. No system can be guaranteed to be completely secure.

6. Scope of Services

CLE Local Agent provides administrative and statutory Local Agent in Charge services as required by applicable City of Cleveland ordinances and written agreements.

CLE Local Agent does not provide legal advice or representation unless expressly stated in a separate written agreement.

7. Client Responsibilities

Clients acknowledge and agree that:

• Ownership and management responsibilities remain with the property owner
• Clients are responsible for all fines, penalties, repairs, and corrective actions unless otherwise agreed in writing
• CLE Local Agent’s role is administrative and communicative, not enforcement or remediation

CLE Local Agent is not responsible for enforcement actions resulting from inaccurate or incomplete information provided by the client or third parties.

8. Limitation of Liability

To the fullest extent permitted by law, CLE Local Agent shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our services or from governmental enforcement actions.

9. Changes to This Policy and Terms

We may update this Privacy Policy and Terms of Service from time to time. Continued use of our services constitutes acceptance of any updated terms.

10. Contact Information

If you have questions about this Privacy Policy or Terms of Service, contact us at:

CLE Local Agent
Email: burkons@pbfreeohio.com
Phone: 216-452-0881